1 Message
Changing TV Plans is Impossible
My current plan is ending and I called to find out what my options are.
Turns out I don't really have any as they are now changing to a choose your own adventure approach with no deals like the past.
I sat on the phone for over an hour with a rep only to get zero assistance.
XFINITY - I need to change my channel lineup to reduce your ridiculous costs and I can't even do that online.
Can someone there please reach out so I can reduce my monthly fees through reduction in channels?
XfinityLinda
Official Employee
•
1.8K Messages
9 months ago
Thank you for connecting with us, @mudcrutch2000, about your billing. Sorry to hear about your experience. You have reached the right team for assistance. We are happy to help you find a new promotion. Please send us a Direct Message with your full name and complete address. We look forward to your message.
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