Skip to main content

    Support

    Offers

U
user_1mpspm
1st Topic

3 Messages

Tuesday, March 25th, 2025 2:56 PM

Changing shipping address

Can’t seem to figure out how to change the shipping address for the module. Couldn’t get anyone on the phone or any real person in the chat either. 

Question

 • 

Updated 

26 days ago

12

1

0

XfinityEmilyB

Official Employee

 • 

1.9K Messages

28 days ago

@user_1mpspm Welcome to our community forum! Thanks for reaching out so we can answer your questions about the shipping address of your order. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you until we reach the best possible resolution :).

In most cases, equipment can only be shipped to the address where services are connected. What type of equipment is being shipped? What is the reason you're trying to change the shipping address? 

4

0

user_1mpspm

3 Messages

@XfinityEmilyB​ I had signed up for xfinity WiFi services but won’t be moving into the apartment for another week, I meant to ship it to where I live now and then just bring it with me and set it up once I’m in my new place. Are you able to assist with getting the shipping address changed? 
It’s just the WiFi module 

(edited)

Like

Reply

28 days ago

0

XfinityEmilyB

Official Employee

 • 

1.9K Messages

@user_1mpspm I appreciate the additional details so I can understand your unique circumstances and we're so happy to have you join the Xfinity family! I'd like to review the order and see what options I have to help. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

28 days ago

0

user_1mpspm

3 Messages

I wasn’t able to find out a way to direct message you guys after messing with this for 20 minutes, kinda sad that you make it that difficult just to contact you directly. It was much easier just to work with the carrier to change the shipment, which does not give me a good feeling as a new customer. 

Like

Reply

26 days ago

0

XfinityKei

Official Employee

 • 

1.4K Messages

@user_1mpspm  This is not the way we want our customers to feel. We want to make sure you can locate the direct message option.  Do you see anything that looks like a notepad, three lines or a chat icon?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

26 days ago

0

forum icon

New to the Community?

Start Here