Frequent Visitor
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19 Messages
Changing Service
I need to talk to someone about changing my plan to something affordable so I can keep my Comcast TV service. How can I chat with a live agent?
David
Frequent Visitor
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19 Messages
I need to talk to someone about changing my plan to something affordable so I can keep my Comcast TV service. How can I chat with a live agent?
David
EG
Expert
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110.3K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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CCShaina
Problem Solver
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393 Messages
3 years ago
Hey there @Rallyone , thank you for reaching out to us here at the Xfinity Community forums for assistance with making changes to your current Xfinity plan. I would love to go over options with you for keeping your TV services.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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