Visitor
•
1 Message
Changing service and got an error message
After spending over two hours online -first with the assistant and then with an agent- to change my internet service, when I clicked to approve the change from the “review email” ,
I received an error message: XCP GraphQL Status API Failure.
I have screenshots of the exact offer I approved before the system crashed
EG
Expert
•
122.6K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityNasser
Official Employee
•
12 Messages
6 hours ago
Thanks @EG!
Good day, @user_mjsmyr. We appreciate you reaching out over Xfinity Forums to address the error that you received when attempting to change your plan. Over two hours trying to get it done only to be met with an error is not the experience we want for our valued Members here at Xfinity. You've reached the right place now, we can certainly assist.
Can you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
How to: Direct messaging within the forum | Xfinity Community Forum
0
0