1 Message
Changing Service Address for New xFinity Internet
Hello,
I'm moving to an apartment complex and purchased my internet in advance, however when I input my service address it must have auto corrected from Unit L to Unit C.
It looks like it will also be sending my wifi equipment to that address, when I'd prefer it be sent to my current address as I'm not moving for a few more weeks.
I attempted to use the "Move to a new address" option, but I got this message:
I spent an hour on hold with this number but never reached a representative.
Is there any way to fix this aside from waiting on hold?
Thanks in advance!
EG
Expert
•
110K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityKei
Official Employee
•
1.4K Messages
10 months ago
Hello @user_50f2qx Congrats on your move to your new location! I'm sorry to hear about the hiccups you're having. You're with the right team for a resolution. I'm so glad your reached out to us for help. Just to set the correct expectation equipment can only be sent to the service address. I would lie to review your order to see if we can extend your shipment and move in date. Can you meet me in a direct message so we can correct address this for you.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0