1 Message
Changing providers
Typed out a whole paragraph of an issue and it completely deleted suspiciously after I added the annoyed at costumer service tag. I'll be changing providers and [Edited: "Solicitation"]. I'll be calling to have my issue resolved. As I want the $20 I was overcharged for back but I will not continue to feed into this chat [Edited: "Language"].
XfinityDena
Official Employee
•
2.5K Messages
10 days ago
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your billing. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! @user_jq90uw
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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