Changing plans

Hello @user_4ce464

As more people work and learn from home, we’ve updated our prices to help invest head on in the products and services our customers nationwide rely on every day. Have questions? Please visit our https://comca.st/3vvfnXA

Price adjustments help us consistently improve our products and services, strengthen our network, invest in new technology, and cover the rising costs to our business. As customers increasingly rely on technology in every area of their lives, we’re working to bring them better and more reliable services.

Some of our promotions are introductory promotions directed at new customers only, others are directed at existing customers. In the case of Introductory offers, we are often providing those services at a rate that is less than it costs us to provide them, much like the offers that you are seeing from our competitors. We value each and every customer and feel that we provide a consistently superior Internet and entertainment experience over the competition.

Once again, if you would like to review some offers specific to your account, we will be happy to help. Feel free to send our team a direct message with your full name and full address?

To send a "Peer to peer" message:

• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

The price increase was $35 a month and I feel that was a pretty steep price adjustment. The new plan they offered was just a few cents difference. They keep saying to “check back in a few months for a better offer”. 

@user_4ce464

As a cost conscious consumer, myself, I totally understand the frustration associated with price increases. We are committed to offering every customer the absolute best pricing option that is available on their account.

Without looking at your actual account, I can only speculate, guess, and assume, but it sounds like your promotion (which is limited to 1,2, or sometimes a 3 years agreement) rolled off your account and expired. This may have occurred in the same timeframe as a price adjustment. Some of our promotional offers provide substantial discounts and cost savings over our every day rates.