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Visitor

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3 Messages

Monday, February 21st, 2022 3:15 PM

Closed

Changing plans

So after being a customer for a very long time, my plan just ‘was no longer available’ last year and the price increased by $35. I’m not happy!

Official Employee

 • 

923 Messages

1 year ago

Hi, @user_4ce464. I know how important a monthly rate is, every dollar counts. We cannot guarantee our promotions but we would be happy to go over our offers with you. Please send us a direct message and include your name and address in full.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

 

Click "Sign In" if necessary

Click the "direct messaging" icon or https://comca.st/3BQTuU1

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

Visitor

 • 

3 Messages

11 months ago

Xfinity is still not providing any plans that mirror the one I have. Instead, an option to remove some of the services in order to lower the price.  I wonder what is offered to new customers? 

Official Employee

 • 

486 Messages

Hello @user_4ce464

As more people work and learn from home, we’ve updated our prices to help invest head on in the products and services our customers nationwide rely on every day. Have questions? Please visit our https://comca.st/3vvfnXA

Price adjustments help us consistently improve our products and services, strengthen our network, invest in new technology, and cover the rising costs to our business. As customers increasingly rely on technology in every area of their lives, we’re working to bring them better and more reliable services.

Some of our promotions are introductory promotions directed at new customers only, others are directed at existing customers. In the case of Introductory offers, we are often providing those services at a rate that is less than it costs us to provide them, much like the offers that you are seeing from our competitors. We value each and every customer and feel that we provide a consistently superior Internet and entertainment experience over the competition.

Once again, if you would like to review some offers specific to your account, we will be happy to help. Feel free to send our team a direct message with your full name and full address?

To send a "Peer to peer" message:

  • Click "Sign In" if necessary
  • Click the "Peer to peer chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

The price increase was $35 a month and I feel that was a pretty steep price adjustment. The new plan they offered was just a few cents difference. They keep saying to “check back in a few months for a better offer”. 

Official Employee

 • 

486 Messages

@user_4ce464

As a cost conscious consumer, myself, I totally understand the frustration associated with price increases. We are committed to offering every customer the absolute best pricing option that is available on their account.

Without looking at your actual account, I can only speculate, guess, and assume, but it sounds like your promotion (which is limited to 1,2, or sometimes a 3 years agreement) rolled off your account and expired. This may have occurred in the same timeframe as a price adjustment. Some of our promotional offers provide substantial discounts and cost savings over our every day rates.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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