Visitor
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3 Messages
Changing plans
So after being a customer for a very long time, my plan just ‘was no longer available’ last year and the price increased by $35. I’m not happy!
Visitor
•
3 Messages
So after being a customer for a very long time, my plan just ‘was no longer available’ last year and the price increased by $35. I’m not happy!
XfinityChristina
Official Employee
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923 Messages
2 years ago
Hi, @user_4ce464. I know how important a monthly rate is, every dollar counts. We cannot guarantee our promotions but we would be happy to go over our offers with you. Please send us a direct message and include your name and address in full.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3BQTuU1
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_4ce464
Visitor
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3 Messages
2 years ago
Xfinity is still not providing any plans that mirror the one I have. Instead, an option to remove some of the services in order to lower the price. I wonder what is offered to new customers?
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