changing plan

Hello,

The customer service was not helpful at all. Most of the time they don't know what they are doing. I only wanted to change my plan but he could not and told you should talk to a virtual assistant. How it is possible that a live agent can not do this. If they can not change my plan I need to cancel my plan. No one on the phone or shop can help. It is disappointing.

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EG

Expert

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114K Messages

5 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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U

user_6di1r6

Visitor

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3 Messages

No, My question was not answered. And no action was taken.

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5 hours ago

0

XfinityAngie

Official Employee

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2.1K Messages

5 hours ago

user_6di1r6, Thanks so much for reaching out to Xfinity Support. I am sorry to hear you didn't get the help you needed. I would be happy to help you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_6di1r6

Visitor

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3 Messages

@XfinityAngie

I tried to chat with an agent. starts at 2 pm and now it is 14:51 and the agent is disappeared.

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4 hours ago

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XfinityEva

Official Employee

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2.1K Messages

Still with you here my friend, @user_6di1r6 as mentioned earlier please keep in mind we are not an instant chat and our responses may be delayed, however, you will not be "disconnected" or have to start again.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 hours ago

0

Customer Service

user_6di1r6

changing plan

EG

user_6di1r6

XfinityAngie

user_6di1r6

XfinityEva

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