1 Message
Changing plan
I’d use direct message but like many others, I cannot find the speech bubble button. My bill is too high and I need to cancel my subscription if I can’t get the bill down. I use significantly less GB than I pay for, I do not need the XFinity voice feature anymore, and I’d like to pause my home security system until I can afford it or change it to where I can. I tried to change it on the app several times but after it loads my bill, it goes back to zero and I can’t tell if I’m changing it or adding more. I’ve tried the assistant and the phone number. I need help please and thank you
XfinityDena
Official Employee
•
2.4K Messages
17 days ago
I would be happy to review the account for a new package. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
@Mimnut
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