Visitor
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1 Message
Changing plan
Wondering do I have to wait until my contract is up to change my plan.. Thinking about just keeping the internet,
Visitor
•
1 Message
Wondering do I have to wait until my contract is up to change my plan.. Thinking about just keeping the internet,
XfinityRay
Official Employee
•
2.7K Messages
3 years ago
Hello! You do not have to wait for the promotion to end before making changes, @user_0d8ab. There is a Manage My Plan section in the Xfinity My Account app where you can view options and make changes. Sometimes that will only show the same services you have now, not options to downgrade or remove service. We would be happy to help here.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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