Visitor
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1 Message
Changing Plan
Hi there,
I was wondering if there was a way I could change my internet plan for a lesser one? I tried doing this in person, but felt pressured to keep a higher plan, even though I have other friends that use xfinity internet and do not pay as much as me (and they live with roommates, while I am by myself).
EG
Expert
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110.3K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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CCChristopher
Problem Solver
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577 Messages
3 years ago
Hello and thank you for reaching out over our Xfinity Community Forum. I am so sorry to hear about the negative experience you had already with pressure to increase your current level of services. This of course is never the experience we want for you or any other loyal, valued member of our Xfinity family. I would be more than happy to assist you in finding the perfect package, promotion, and low pricing for your needs. It is the very least that we can do for a valued member of our Xfinity family! To get started, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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