Changing plan created a second account

I was trying to change my internet plan to a newer one. Instead it created a second account using the same address.

I need to either merge these accounts into my existing one, using the new plan I selected, or cancel the new account so I can try again from my existing plan.

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EG

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116.8K Messages

4 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_qqreny Thank you so much for reaching out for help with this new account that was set up in error. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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Customer Service

user_qqreny

Changing plan created a second account

EG

XfinityAmandaB

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