pamaug's profile

New Poster

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4 Messages

Mon, Jan 4, 2021 10:00 AM

Changing package, lower cost bundle!

I have read other requests the same. I have been trying for months to reduce my expenses by changing Comcast bundle to lower one. Ha!  It always says 'Sorry not available' to change on website. By phone, the wait time is so long and they run circles around your head that by the time I was done last time, I ended up with same pkg, promised a lower bundle price but never got it. In fact, Comcast took away channels, many! but my cost still went up.  There is a link to 'manage my account' but Comcast soes not want us to, it would lower their profit. They add late fees,...to people already hurting financially. Can't afford Comcast but they wont let you change to afford it!  It is all the extra$$ they want, don't care how they get it. Tv messes up daily, phone goes dead, slow internet(HIGH speed!?).

Responses

Official Employee

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2.9K Messages

7 m ago

Greetings, @pamaug! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you have been running into when trying to get a better price deal. I would like to have a look at the account to see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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