1 Message
changing my transfer service/move date
I had set my change service date incorrectly, and need it adjusted to be at a later date. I need service to remain at my current/old address for a longer period than I had initially entered. The automated customer service is no help. I have been unable to reach a live person over the phone to explain this to. I have tried changing it via the website to a later date, but was brought to a page that said, "Please call the worklist helpdesk to submit this order" etc, with no number listed. It's crucial that I have internet connectivity available for my work.
EG
Expert
•
110.3K Messages
8 months ago
The concern is not "Home Networking" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityEmilyB
Official Employee
•
2K Messages
8 months ago
@userbfing Welcome to our community forum and thank you @EG for moving this post for greater exposure :). We're a team of experts dedicated to addressing all your questions and concerns and we can definitely help you change the dates on your service order.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
0
0
XfinityAdrienne
Official Employee
•
1.3K Messages
8 months ago
I am happy we were able to get everything resolved with the transfer of services, @userbfing! Please don't hesitate to reach out to us if you have any other questions/concerns, we are happy to help! Have a wonderful rest of your day!
0
0