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user_itvavr
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Saturday, August 17th, 2024 5:20 PM

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changing my plan

I'm signed in and there is no place for me to change my plan, it only shows my current plan.

Question

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Updated 

9 months ago

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EG

Expert

 • 

110.4K Messages

9 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

 • 

1.2K Messages

9 months ago

 

user_itvavr Thanks for posting on our Forums. It may be related to what services you have, but our team is here to help review new plans as well. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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