Visitor
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1 Message
Changing Internet Plans
With the roommates moving out, my need for gig speed internet is no longer necessary. I was hoping with a change in my plan from 1gig to 300mbps, that I'd be saving money, but it seems that isn't much of a case. I've been told my original discount that I had applied will be discontinued, and when searching for other promotional offers, realized the Olympic promos going on right now are only for new users. Been a member since 2020, but I'm not sure I'd be able to afford the prices at this point. I guess I was hoping to see if there was anything I could have missed discount wise, or if something could be negotiated.
Best,
Joe
XfinityGabriel
Official Employee
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3K Messages
2 hours ago
Thanks for sharing this and for reaching out. I completely understand where you’re coming from. With your roommates moving out, it makes sense to look for ways to bring your monthly costs down. I can also understand the concern about the discount you had before discontinuing. You've reached the right team. Over social media, we are a dedicated group of experts who specialize in resolving plan concerns such as this. I’m happy to take a closer look at your account to see if there are any loyalty discounts, plan adjustments, or alternative packages that could help lower your monthly rate. You’ve been with us since 2020, and I want to make sure you’re getting the best value possible. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
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