Visitor
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1 Message
Changing business to residential
Im a new tenant in my apartment adu and the previous person had a business account set up. I called support to change it to a residential and they could not change it over the phone i was directed to go to the store and return the previous tenants business equipment and i was assured they would be able to fix it in person. Went and waited an hour at the store returned the equipment and they were not able to fix it, the person at the store started a ticket to fix it, however after i waited for the ticket to be resolved it turned out he put the wrong address. So i called support again and did another ticket. Is there anyway i can speed this up?
XfinityRaul
Official Employee
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2.1K Messages
17 hours ago
@bg181 Thank you for working with us via Forums to get your new address switched over from a business account to a residential account. I would be more than happy to review the latest ticket to see what we can do to expedite this process. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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