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user_yfu13i
1st Topic

3 Messages

Friday, October 6th, 2023 1:31 AM

Closed

Changing apartments

Hello. I’m switching apartments from [Edited: Personal Information] this Saturday 7th. What do I do with my current modem and service?

Question

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Updated 

2 years ago

 • Edited

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EG

Expert

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111.1K Messages

2 years ago

The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityMichaelC

Administrator

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4.3K Messages

2 years ago

Hey, @user_yfu13i! Thanks for reaching out to us on the forums! We can certainly get your services transferred over to the new apartment Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

Thanks for getting this moved over @EG !

(edited)

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user_yfu13i

3 Messages

I already figured it out, thanks!

2 years ago

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XfinityMichaelC

Administrator

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4.3K Messages

That's awesome, @user_yfu13i! Would you like us to follow up with you to make sure everything was transferred over correctly and working as it should be?

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2 years ago

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