Visitor
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1 Message
changing address
Hi, every time I try to change my address I get redirected to a page that says:
"Good news! Xfinity service is included at your address."
I'm having trouble getting an agent on the phone too. How can I make sure my address has been changed as I no longer live there and my lease in that previous apartment has already ended
EG
Expert
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113.1K Messages
6 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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964 Messages
6 days ago
Good morning @user_2okvc3 we would be happy to assist.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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