2 Messages
Change/View Plan & chat with support
How? There should be a BIG button on the page that starts a chat session with support (real support, not chatbot [Edited: "Language"]), especially after I ask for an agent 5 times. I want to talk to someone about my plan and figure out what I should really be getting charged every month instead of noticing exceeding larger and larger charges every month. Improve your services, its just shameful.
EG
Expert
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111.7K Messages
7 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.2K Messages
7 months ago
Hello @livechatwhere, thanks for taking the time to reach out on our Xfinity Community Forum. We appreciate you being a customer with us, and it's upsetting to hear about your difficulties trying to get assistance with your services. We value you as a customer, and we definitely understand the importance of getting the proper support for your service needs.
My team is here to help! We would love to discuss your plan and see what better-fitting options we have available. I see you haver already sent us a Direct Message, so we will continue to work with you there.
Just for future reference, please note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but we look forward to further assisting you via our direct message.
Thank you @EG for getting the post moved over!
(edited)
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