Visitor
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1 Message
Changed plans and now my internet is disconnected.
I changed from the $90/month plan to the $65/month plan and my internet promptly shut off even though I had just paid the bill. How can I restore my internet?
Visitor
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1 Message
I changed from the $90/month plan to the $65/month plan and my internet promptly shut off even though I had just paid the bill. How can I restore my internet?
EG
Expert
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113.9K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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2.5K Messages
3 years ago
@user_1dadc7 Hello! Thank you for reaching out to us on our Community Forums page. We can definitely take a look at your account and see what is going on. We will need you to send us a Private Message with your full name and address. Here are some instructions on how to send us a PM in case you need them:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to assisting you there.
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