Frequent Visitor
•
10 Messages
Changed plan and now no service - time sensitive due to medical recovery
I upgraded from legacy 1 gig plan to 2 gig plan On 7/24. My Arris SB8200 has worked flawlessly for 8 years and continued to work while I awaited an XB8.
- XB8 arrived. Multiple self serve and agent activation attempts have failed. Asked to revert to the Arris. Also won’t reactivate.
- Was told a technician would come 7/25 at 10 AM, I cancelled plans to accommodate, but learned that no appointment was actually made.
- Have no internet access and a wife recovering from surgery that absolutely must work virtual.
Having spent a day and a half seeking resolution, looking for input on how to best escalate to get this resolved quickly.
Best…
EG
Expert
•
119.5K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
XfinityDuron
Official Employee
•
914 Messages
5 hours ago
I do understand why this could be a huge inconvenience. I will do all I can to have your service back active as soon as possible. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
2
0