Visitor
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2 Messages
changed plan and no get no tv at all - infinite loop
Changed to core plan today and now we get no channels at all. Support line just takes us in an infinite loop. Unplug for 10 minutes, plug it back in. Welcome screen, conncecting screen, call us screen.
XfinityNatalie
Official Employee
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787 Messages
38 minutes ago
Greetings, user_moh5g5! Thanks for posting on our XFINITY Community forum regarding this recent video issue after changing your service plan. I am sorry to hear you ran into trouble trying to enjoy your new plan. Not to worry, we are here to help! How long ago did you change your service plan? Are you also receiving an error code or message when going through the welcome screen process?
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user_moh5g5
Visitor
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2 Messages
5 minutes ago
Changed plan today. Later went to watch TV and just saw channel with no broadcast. Called syupport and you get in a loop to unplug wait 10 minutes, plug back in.
Get welcome screen, then connecting screen, then "Something is not quite right" screen with instructions to call 800-xfinity.
Calling xfinity support starts phone loop.
Top of screen says there is a techical problem. Middle of screen says everything is working fine.
Trying to restart remotely says it can't reach the device.
Tech support is two weeks out on scheduling.
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