Changed my GALAXY A14 G4 to my Galaxy A16 G5.

Hey there, user_2k13lb! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with swapping to your new device. We would be happy to look into the account with you. Can you please send us a DM to get started?

Please send us a DM with your full name and address to Xfinity Support.
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