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user_bm3wji
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4 Messages

Thursday, January 30th, 2025 1:26 AM

Changed my email address with Xfinity but service-related emails still going to old email address

I updated my email address with Xfinity a while back.  Bills are going to the new email but some account-related emails still go to the old address (e.g., "We're committed to your privacy).  How do I get these to my new email address?  I have looked all over the site, including "Manage Xfinity communication preferences".  Thanks.

Question

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Updated 

3 months ago

34

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XfinitySheila

Official Employee

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1.1K Messages

3 months ago

 

Glad you reached out, I am happy to assist. Did you change your user email address and preferred contact email as well? Here is a link on making that change https://www.xfinity.com/support/articles/add-modify-alternate-email-address

 

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user_bm3wji

4 Messages

@XfinitySheila​ yes, my new address is the preferred address and the old address is no longer listed.

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3 months ago

0

XfinityVictor

Official Employee

 • 

1.3K Messages

 

user_bm3wji Are you able to log into your old email address?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_bm3wji

4 Messages

no, I cannot log in using the old email address

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3 months ago

0

XfinityMarcus

Official Employee

 • 

1.4K Messages

I would like to check which address is listed on our end user_bm3wji. Can you send me a direct message with your full name and complete service address?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

user_bm3wji

4 Messages

ok I will do that now

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3 months ago

0

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