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bill.l2
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Tuesday, April 8th, 2025 10:37 AM

Changed local channels

I recently received a text that xfinity was doing work in my area.  The day after I received that text my local channels switched from Philadelphia to New York City.  I have called Xfinity and they told me to call my modem manufacturer.  My modem manufacturer says it's Xfinity's problem.  My IP address says Newark, NJ now.  I have rebooted everything multiple times and I have unplug my modem for up to two hours with the same results, Newark NJ.  How do I get my channels back?

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Updated 

12 days ago

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XfinityOrlandoM

Official Employee

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1.9K Messages

12 days ago

@bill.l2

 

Thanks for reaching out to us, we do apologize for any inconvenience you are   experiencing with your channels, I'll be happy to get this taken care of for you, to get started please send me a direct message with your first and last name and your complete service address

 

Here's the detailed steps to direct message us:

    • Click "Sign In" if necessary
    • Click the "New message" (pencil and paper) icon
    • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
    • Type your message in the text area near the bottom of the window
    • Press Enter to send your message

 

 

 

 

 

(edited)

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bill.l2

Visitor

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2 Messages

@XfinityOrlandoM​ 

Hi Orlando,

(edited)

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12 days ago

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XfinityOrlandoM

Official Employee

 • 

1.9K Messages

@bill.l2

 

You'll want to actually send me a direct message as you don't want to post your private information on the public forum

 

Here's the detailed steps to direct message us:

    • Click "Sign In" if necessary
    • Click the "New message" (pencil and paper) icon
    • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
    • Type your message in the text area near the bottom of the window
    • Press Enter to send your message

 

 

 

 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

12 days ago

0

XfinityOrlandoM

Official Employee

 • 

1.9K Messages

Thanks for sending me the private chat, to get started could you please verify your date and your complete address?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

12 days ago

0

EG

Expert

 • 

109.9K Messages

12 days ago

@bill.l2 @XfinityOrlandoM 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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