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user_w7wv8m
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Saturday, June 28th, 2025 6:43 PM

Changed internet plans now can't conenct to xfinity wifi hotspots

I just switched internet plans to take advantage of the new unlimited data plans. When I tried to connect to an xfinity wifi spot I received an error saying that my service tier did not include access to xfinity wifi hotspots. I also tried to automatically connect using the xfinity app and received the same error message. 

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1 day ago

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XfinityMartyR

Official Employee

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2.3K Messages

1 day ago

 

user_w7wv8m Thanks for reaching out! I would try restarting your Xfinity Gateway or own modem by performing a power cycle to ensure your device has been updated with the correct bootfile for the plan you now have. Also, you might try logging out of the Xfinity app, and back in to get everything to sync up correctly. 

 

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user_w7wv8m

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2 Messages

While I appreciate the help Marty, this is an issue with public wifi hotspots, not my (personal) equipment. I was able to reach out to support over the phone finally and was told that they will resolve whatever the issue is on their end to fix my problem.

Anyone who comes across this after having changed their plans because of the new price and data package all I can suggest is to call comcast directly and get a hold of a person directly. This seems to be something happening when switching to the new plans that xfinity needs to fix.

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