3 Messages
Change TV/Internet Plan to Internet Only
Hello. I can no longer afford my current plan and I would like to downgrade my Xfinity services from Internet & TV to Internet Only. I'm unable to remove the TV service in the Change Plan section of my account. Would you please help with this and let me know my options? Thank you!
XfinityJamesC
Official Employee
•
2.1K Messages
28 days ago
Greetings, @user_429voz! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about making changes to your service. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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