Contributor
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182 Messages
Change TV Plan
I would like to reduce the amount of my bill . I'm currently in the Triple Play tier (185 channels) and would like to change it to the 125 channels . Is there a way to choose the channels or trade one channel for another ?
Christine
XfinityChelseaB
Official Employee
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1.7K Messages
3 months ago
Hello @Chrissy15221, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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EG
Expert
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110.3K Messages
3 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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