Visitor
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1 Message
Change to the 100 mbps Internet plan
I want to change my 300 mbps internet plan to the NOW Xfinity 100 mbps Internet plan. I have tried through the app and on 2 different browsers but, the furthest I can get is the blurb description opened on my account. There is no way to select, inspect, open, or change to this plan.
XfinityQuemekia
Official Employee
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566 Messages
2 months ago
Hello @Katseye I hope you are having a great week! Thanks for being a part of our Xfinity Community Forum.
To switch from Xfinity residential internet to Xfinity NOW, you must first process a disconnect for your existing service and then sign up for NOW. You can initiate the disconnect process by scheduling it for a future date, which allows time to place your NOW order. Once your disconnect is scheduled, you can then order NOW.
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