Visitor
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1 Message
Change to Internet Only Plan
I want to downgrade my internet + tv plan to internet only but I am unable to downgrade my plan via my account. It seems there is no easy way to do this. Is there a simple, time-saving way without having long phone conversations ? Thanks for the help.
CCOtto
Problem Solver
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497 Messages
3 years ago
Hi, @user_1803
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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