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Bladen256
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Saturday, February 6th, 2021 7:00 AM

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Change to internet only plan

Hello - I am interested in changing my plan to internet only. However, I cannot figure out how to find the options.

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4 years ago

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magneticjay

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4 years ago

Same here. My plan includes internet and tv, and i no longer need tv, but i can't find anywhere on the account page to drop the tv service

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XfinityMarcos

Official Employee

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@magneticjay, Thank you for trying to make that change through our self-service options, I know that is a really convenient way to tackle things. I'm a lot like you and prefer those methods first also, so I can see how it would be frustrating to not find anything. Since you're in a Double Play package (2 lines of service), you won't be able to just drop the TV portion of your service. You'll have to repackage into an Internet-only package. Are you not seeing any of these types of offers?

 

@Bladen256, Are you using the My Account app to try and find promotions available to you? If so, once you log into the account select the "manage my plan" link from the overview page. From there you'll be able to see options that you're eligible for. 

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4 years ago

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