Change to Internet Only Gig Plan

Change to Internet Only Gig Plan

I've been a customer since November 2002 and I'm a Diamond member.

I'd like to remove TV and Voice from my current plan and keep internet only.

Current internet offers appear to be around $60/mo for Gig internet.

I have my own Xfinity-compatible modem and use the Xfinity Stream app, so I don't need any rental equipment.

Before making any changes, please confirm the total monthly price for internet-only service, including any fees, and whether the 1000 Mbps plan is available as a standalone option.

Please don't make any changes until I've reviewed and approved the new price.
Thank you for your help!

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XfinitySara

Official Employee

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3.1K Messages

4 hours ago

Thank you for creating a post regarding the changes you'd like to make, @user_bb3wv4! Have you checked out our Plan Builder by chance? You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first), or simply log in to My Account and you can manage your services that way!

We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!

And if you still need assistance, our team remains here, awesome to work with because we can always double-check your options if you run into any trouble online.

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user_bb3wv4

Visitor

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2 Messages

Thanks for the quick reply, but this is not helpful as navigating through the 'Plan Builder' or 'Manage my account' parts of your website make it essentially impossible to downgrade - the only options available anywhere are '+ADD.' Please advise as to the best path forward to 1) remaining an Xfinity customer while 2) selecting an Internet-only Gig plan.

Thank you.

(edited)

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2 hours ago

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XfinityRaf

Official Employee

•

1.6K Messages

Thanks for giving it a try @user_bb3wv4. If you could send our team a direct message with your full name and full address, we can see what internet only promotions we currently have available.

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "Start new conversation"

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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1 hour ago

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Customer Service

user_bb3wv4

Change to Internet Only Gig Plan

XfinitySara

user_bb3wv4

XfinityRaf

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