user_9vp9c6 - It's important to us that you have a great connection on every device, in every room of your home, and we appreciate the opportunity to help. To better understand what's happening and ensure you're getting the most out of your Xfinity Internet service, I'd like to ask a few questions. Is the issue affecting just one device in that room, or are multiple devices experiencing the same problem? Also, have any new devices recently been added to your home network?
Thank you. Are you running into issues with just your internet connection, or are you having issues with your TV box connecting to your internet? Have you by chance already attempted to use the Xfinity app's troubleshooting when you are running into the issue? Also, if the modem does not have a clear line of sight, reducing any other interference can help. We recommend if possible, that your modem be in a higher location, like on a bookshelf, and that it be away from other devices. The troubleshooting steps in the Xfinity app will also have some more tips.
Are you running into issues with just your internet connection, or are you having issues with your TV box connecting to your internet?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityThomasA
Official Employee
•
3.9K Messages
5 days ago
2
0