Change store pick up

Greetings, @user_w94ow2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your upcoming order. You have definitely come to the right place for assistance.

I'm not sure why the order was designating a specific Xfinity Store location, but you can pick up your equipment from any store in the area. It's possible that all the stores are stocked by the same warehouse in Denver, so it may have defaulted to that location, but you should be fine going to whichever store is closest to you.

If you like, we can review your order and ensure everything is on the right track. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.