1 Message

Monday, August 26th, 2024

Closed

change stop service date

Hello, 

How do I change my stop service date and start service date for moving? I already scheduled it and need to change the stop service date. 

Thank you!

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Expert

 • 

112.9K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

1.2K Messages

1 year ago

Good afternoon @user_ieic4z. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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