Change shipping address

I just signed up for xfinity and the equipment is being shipped to my new address before I move in, can I change my shipping address to my current one?

Responses

Accepted Solution

XfinityDena

Official Employee

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3.2K Messages

3 years ago

That is a great question! I am sorry to hear that the equipment is going to be there before your move in date. Unfortunately we are unable to change the shipping address as the equipment must be sent to the service address. Are you able to contact the current owners to see if they can hold the equipment for you or you can change the delivery option to be a store pick up by visiting a local service center. If you are needing any assistance in locating a service center you can follow this link: https://comca.st/3n74yp8 to locate one near you!

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user_89e093

Visitor

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2 Messages

3 years ago

How would I change the delivery option to pick up?

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XfinityDena

Official Employee

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3.2K Messages

You can do this by visiting a store, calling 1-800-266-2278 or by sending us a message!

To send us a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

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user_6fc56a

Visitor

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1 Message

2 years ago

Recently, Yoy shipped internet speed equipment.

You sent my equipment to my old address I changed a long time ago.

My new address: is <EDIT: Removed Personal Information>

Thank you,

<EDIT: Removed Personal Information>

(edited)

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CCLamont

Problem Solver

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519 Messages

Oh no. @user_6fc56a I apologize equipment was shipped to a old address. I am here and will investigate. Also please remove or edit your post displaying your personal information and send it over peer to peer message.

Could you please send our team a direct message with your full name and full address?

Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9r for an example.

I no longer work for Comcast.

2 years ago

0

Customer Service

user_89e093

Change shipping address

XfinityDena

user_89e093

XfinityDena

user_6fc56a

CCLamont

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