U

Visitor

 • 

2 Messages

Wed, Jun 22, 2022 3:25 PM

Change shipping address

I just signed up for xfinity and the equipment is being shipped to my new address before I move in, can I change my shipping address to my current one?

Accepted Solution

XfinityDena

Official Employee

 • 

647 Messages

3 d ago

That is a great question! I am sorry to hear that the equipment is going to be there before your move in date. Unfortunately we are unable to change the shipping address as the equipment must be sent to the service address. Are you able to contact the current owners to see if they can hold the equipment for you or you can change the delivery option to be a store pick up by visiting a local service center. If you are needing any assistance in locating a service center you can follow this link: https://comca.st/3n74yp8 to locate one near you!

Visitor

 • 

2 Messages

3 d ago

How would I change the delivery option to pick up?

XfinityDena

Official Employee

 • 

647 Messages

You can do this by visiting a store, calling 1-800-266-2278 or by sending us a message!

 

To send us a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here