T

Visitor

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1 Message

Wed, Nov 24, 2021 3:07 AM

Change shipping address for my starter package

How do I change the shipping address of the starter kit?

I am a new Xfinity customer activating service before I move into a new apartment. I need to change the shipping address for my starter kit to be my current address. This option was not offered during the order process, but it should be possible based on the advice in [1]. How do I change it?

Thanks!

[1] https://forums.xfinity.com/conversations/customer-service/changing-delivery-address-for-devices/602db0ddc5375f08cd3cb0aa

Accepted Solution

Official Employee

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205 Messages

10 d ago

Hello @treysmith0, thanks for reaching out for help on our forums! You've reached the right team to help and we can certainly assist with this shipping concern. In order to get started can you please send us a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

EG

Expert

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90.5K Messages

10 d ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast employees for assistance.

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