@user_2ofoom Welcome to our community forum! You've come to the perfect place to get help switching to NOW Internet. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you until your new service is ready to go :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
I recently moved and requested service to stop at old address and move to new address. Xfinity decided to cancel my account and start a new account with my new address
Long story short they are trying to charge me an early cancelation charge when I just wanted to update my address! I've called customer service multiple times and I've gotten now where.
XfinityEmilyB
Official Employee
•
2K Messages
3 months ago
@user_2ofoom Welcome to our community forum! You've come to the perfect place to get help switching to NOW Internet. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you until your new service is ready to go :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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user_q00zdi
4 Messages
3 months ago
I recently moved and requested service to stop at old address and move to new address. Xfinity decided to cancel my account and start a new account with my new address
Long story short they are trying to charge me an early cancelation charge when I just wanted to update my address! I've called customer service multiple times and I've gotten now where.
Good lucjk!
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