1 Message
Change service to limited basic cable with free converter boxes for 2 TVs, and disconnect internet.
CSR on phone could not help me because they were not familiar with the rate plan published for my area.
1 Message
CSR on phone could not help me because they were not familiar with the rate plan published for my area.
XfinityVianney
Official Employee
•
2.1K Messages
1 year ago
Hi, @user_ng1q03. Thank you for reaching out. I'll be glad to help. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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