Change service start date/delivery

I just ordered new internet service but I haven't moved in to the address on the account yet. I wanna make sure I'm not charged beforehand and that the start kit isn't sent before I get there.

Responses

XfinityAngie

Official Employee

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1.8K Messages

3 years ago

Thank you for reaching out to us on our forums page. Don't worry, your activation day will be the start of your billing cycle. Of course, if you need any help at all, we are available 24/7!

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user_f6de8a

Visitor

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3 Messages

3 years ago

Ok cool, what about the delivery of the starter kit? Am I able to change the delivery day?

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XfinityAngie

Official Employee

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1.8K Messages

I would be happy to take a look at your account and make any changes necessary. To get started, I will need you to send us a private message by doing the following:

Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

Customer Service

user_f6de8a

Change service start date/delivery

XfinityAngie

user_f6de8a

XfinityAngie

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