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niksiz
Conversation Starter
1st Reply
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Not applicable

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8 Messages

Monday, September 20th, 2021 2:27 PM

Closed

Change Service Plan

Hi. I'd like to change my service plan but everytime I try to do it online, it tells me sorry can't complete that, please contact customer service. Can someone help me with this?

Question

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Updated 

3 years ago

1.7K

2

0

XfinityAlyssaA

Official Employee

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1.8K Messages

4 years ago

Good morning @niksiz and thank you for reaching out to our Digital Care Team on our forums today, we hope you are having a wonderful start to your week! I'm sorry to hear that you are having trouble changing your plan online, but rest assured our team is here to help. We'd be assist with any account changes you are looking to make and explore current offers to ensure you are in the best plan to suit your needs.

 

To get started,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

0

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user_cb62b0

Visitor

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1 Message

3 years ago

   I need help changing my TV service plan'

3

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CCTyler1

Problem Solver

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409 Messages

Hello there, @user_cb62b0, and thank you for bringing your request to us through our Forums! I understand you would like to explore some different options, in regard to service plan, and I can definitely help you with that! Rest assured; you're with the pros, and our Digital Care Team is here to help, every step of the way!

 

Can you please send us a private message, including your full name, and your full address? You can do so, by clicking on the chat icon, in the top right hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you! 

 

I no longer work for Comcast.

3 years ago

0

user_0641cb

Visitor

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1 Message

I want to cancel the masterpiece theater channel 

3 years ago

0

CCElizabeth

Problem Solver

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908 Messages

Hello, @

! Thank you for reaching out to our experts on our Xfinity Community Forum! Our team works around the clock here to solve customer issues and we would love to help you.

 

Because this sounds like a separate issue from the one OP posted about, please begin your own thread and provide a description of the issue you are experiencing. Doing this will allow us to better assist you as well as help others in the community having a similar issue.

 

Thanks and I look forward to seeing your new post!

I no longer work for Comcast.

3 years ago

0

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