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Monday, December 18th, 2023 1:57 PM

Closed

Change seasonal date

New seasonal end date is 12/30/23

Official Employee

 • 

2.1K Messages

1 year ago

Hello @user_rvs97d, and thank you for reaching out for help with moving your seasonal hold end date. I would be happy to assist with getting this moved. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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