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user_nkowvs
1st Topic
Originator

6 Messages

Tuesday, April 30th, 2024 5:25 PM

Closed

Change Primary

My account name was changed. I need access as a primary.

Dianna [Edited: "Personal Information"]

Question

 • 

Updated 

1 year ago

 • Edited

78

2

0

XfinityWilliam

Official Employee

 • 

1.2K Messages

1 year ago

Hello user_nkowvs. Please follow this link https://www.xfinity.com/support/articles/primary-and-secondary-accounts to change the account user roles.

 

2

0

user_nkowvs

6 Messages

The primary is deceased it won’t allow and ever time you call the operator has no clue what to do.

1 year ago

0

XfinityWilliam

Official Employee

 • 

1.2K Messages

We can take a closer look at this. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityWilliam

Official Employee

 • 

1.2K Messages

1 year ago

Thanks so much for letting us know user_nkowvs. Simply follow this link here https://www.xfinity.com/support/account-management/bereavement, to request change in ownership for an account of the deceased.

 

1

0

user_nkowvs

6 Messages

I sent paperwork it was approved but I still can’t view my account.

1 year ago

0

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