2 Messages
Change plan
I need to get full description in simply terms so I can compare to others I can’t afford my bill it went up to 280
2 Messages
I need to get full description in simply terms so I can compare to others I can’t afford my bill it went up to 280
XfinityKassie
Official Employee
•
1.7K Messages
3 months ago
@user_ujsm78 I completely understand in wanting to do comparisons. I'd be happy to give you some options. In order me to access your account details, please send a Direct Message with your name, and service address. I look forward to working with you today!
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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