user_o0wr20, Hi there! Thanks for reaching out. We appreciate you greatly for your patience and for choosing to stick with us. We are happy to help with changing your plan. Over social media, we are a dedicated group of experts who specialize in resolving plan change requests such as this. To further assist, please feel free to send us a direct message with your first/last name and full address so we can ensure we pull up the correct account. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
EG
Expert
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110.2K Messages
4 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabriel
Official Employee
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2.2K Messages
4 months ago
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