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Thursday, September 5th, 2024 2:11 PM

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change plan

I am unable to change my plan online. What is the best way to start a direct message with an Xfinity representative?

Official Employee

 • 

1.7K Messages

8 months ago

@user_fcdpkz Hello there! Thank you for reaching out to our Community Forums Team for assistance in changing your TV package. May I ask what issue you are running into when you are trying to make the change? 

Official Employee

 • 

1.3K Messages

8 months ago

I am happy we were able to assist with making the changes requested to your services, @user_fcdpkz! Have a wonderful rest of your weekend, and please submit a new post if you have any other questions/concerns. 

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