Good morning @quetalujan and thank you for reaching our to our Digital Care Team on our forums, we'd be happy to help with changing your plan. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I want to change my plan since it went up $30.00 a month. Can't get through on your phone #. How do I get a customer service rep to help me change my bundle?
@user_41868e Hello, and thank you for taking the time to reach out to us today. You reached the right team, and I would be happy to assist with changing your package.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
why did my bill increase from 238.54 to 265.62? This is unacceptable as is the fact that I have been unable to get a "person on the phone". I need options for a new bundle or I will discontinue your service.
I am sorry to hear you were unable to reach someone on the phone. You can reach us at 1(800) Comcast to chat with us on the phone, or I can help as well. If you would like my assistance, please send me a direct message, so I can assist further.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Responses
XfinityAlyssaA
Official Employee
•
310 Messages
2 m ago
Good morning @quetalujan and thank you for reaching our to our Digital Care Team on our forums, we'd be happy to help with changing your plan. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
user_41868e
Visitor
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3 Messages
2 m ago
I want to change my plan since it went up $30.00 a month. Can't get through on your phone #. How do I get a customer service rep to help me change my bundle?
1
0
user_41868e
Visitor
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3 Messages
2 m ago
Need to change my bundle. Need help please.
0
0
user_41868e
Visitor
•
3 Messages
2 m ago
why did my bill increase from 238.54 to 265.62? This is unacceptable as is the fact that I have been unable to get a "person on the phone". I need options for a new bundle or I will discontinue your service.
1
0