New Poster
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2 Messages
change plan
How do I change my current plan to one of the offers listed on the website? Do I need to call customer service to cancel my current plan first before getting the new offer?
New Poster
•
2 Messages
How do I change my current plan to one of the offers listed on the website? Do I need to call customer service to cancel my current plan first before getting the new offer?
Responses
ComcastMorgan
Official Employee
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2.5K Messages
4 m ago
Hi, xchen13. Thanks for posting! If you cannot complete the change online, it might mean that you aren't eligible for that offer. If you would like help with going over offers that you are eligible for, please send me a PM with your first and last name.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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pamaug
New Poster
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4 Messages
4 m ago
Why would a customer Not be eligible for a plan? I was told that when I tried to reduce plan. I have no contract to prevent me from changing.
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