Frequent Visitor
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8 Messages
Change Plan to Internet
Like almost every post in this section, I'd like to explore dropping phone and TV and go to internet only. The current packages are simply not affordable anymore. We barely watch any TV and don't even have a home phone so that line is unused. I'd like to get pricing for internet only.
Thanks in advance!
EG
Expert
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110.3K Messages
1 year ago
The concern is not "E-mail" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.2K Messages
1 year ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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